MTN explains, apologises for voice, data services downtime

By Nudoiba Ojen

MTN Nigeria has blamed the network glitch experienced by its customers nationwide on multiple fibre cuts.

The organisation, however, apologised to its customers for inconveniences experienced.

Recall that MTN customers were unable to make calls or use their data this Wednesday.

According to the telecom company, the problem started at about 1.39pm on Wednesday, February 28, 2024.

In its reaction via X, MTN Nigeria stated: “Dear Customer, you have been experiencing challenges connecting to the network due to a major service outage caused by multiple fibre cuts, affecting voice and data services.

“Our engineers are working hard to resolve this with services gradually being restored in some areas.

“We apologize for the inconvenience and ask for your patience and understanding as the team works to restore full service as soon as possible.”

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